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The Customer Experience

Customer Perspectives helping businesses measure and improve their customer experience

Every mystery shopping project culminates in the production of data. This data can be analysed and interpreted in a myriad of different ways and output in a variety of different formats.

With any client we discuss data and reporting in great detail. The timeliness, quality, distribution method, distribution channel and usability of reporting are all significant components in maximising the effectiveness of a mystery shopping programme.