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The Customer Experience


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Customer Perspectives helping businesses measure and improve their customer experience

Choosing the right mystery shopping agency is an important decision. We have researched what is important to client companies, and we have incorporated this as our service offering. We believe that an agency should provide any client with the following:

  • Create bespoke, cost effective solutions that focus on delivering a Return on Investment
  • Have quality mystery shoppers that match the specific demographics/profile of the client’s customers
  • Deliver honest, strategic and proactive client service
  • Have effective quality control mechanisms
  • Provide data and reporting in formats that are usable, timely and informative
  • Offer an in-house, full service combination of mystery shop methodologies
  • Utilise the latest technology solutions for shoppers and clients
Business doesn’t stand still and we constantly review our service offering. We encourage new prospects to speak with some of our clients, we offer a Commitment Free Trial and Quality Guarantee and offer a simple Switching Service.