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Quality Guarantee


Customer Perspectives helping businesses measure and improve their customer experience

Delivering quality insight is what we do. Every mystery shopper report that we receive is proof checked in respects or spelling, grammar, composition and accuracy of information.

We validate our mystery shopper's work in a variety of ways, in order to ensure the shopper completed the assignment correctly, in accordance with the client's brief.

We are confident in the quality of work that we provide, and if we ever find a report mystery shop, that is not presented to the agreed standard we investigate and if require we will conduct a re-shop at no cost.