We are mystery shopping specialists, however, we do offer a range of complementary services to this,
all revolving around measuring the customer experience.
We conduct exit surveys at our client’s branches. Customers leaving a branch are asked for their
feedback against a questionnaire and we collate all this data into management analysis and
Customer / Prospect Satisfaction Surveys
We create Customer / Prospect Satisfaction research programmes. By formalising a questionnaire
and measurement mechanic, we then plan the calling data and schedule calls in order to achieve
the required sample. We collate all this data into management analysis and recommendations.
Set-Up Complete Programme
In some instances it either more cost effective or more informative for a client to set up their
own in-house mystery shopper programme. We can work on a consultative basis with a client in
determining the issues to consider and how best to structure their scheme, or if appropriate
we can work alongside them throughout the whole process until their in-house mystery shopping
programme is all up and running smoothly.